Can't Get Online (hardware trouble)

If a problem with your system's hardware prevents you from accessing the Internet, rebooting hardware will reset the device and may correct any problems.

Modem and Router Fixes. Whether you have a cable or DSL ( Digital Subscriber Lan) modem or a home router, you'll want to unplug the power cable, wait at least 15 seconds or up to a minute, and then reinsert the cable. The device will refresh itself and the IP (Internet Protocol) address will reset. An IP address is almost like a home mailing address or telephone number, the hardware might get occasionally confused about which address to use. Some hardware, such as the Belkin pre N Wireless Router, requires that you leave the device unplugged for as much as a minute for the refresh. If you're having trouble accessing the Internet and you recently configured your home router, you may need to perform a hard reset, which returns the router back to its factory default state. For many models, this means unplugging the power cable from the router, holding down the reset button, and plugging in the power cable as you hold down and release the reset button. Consult your router manual for the specific steps because some routers require that you press the reset button for a few seconds to perform a reset. Also, some cable modems, such as those made by Belkin, come with a button on the modem that disables Internet access. Make sure that button is not activated so you can get online. If you tried resetting your hardware and the device is still not working, you may need to call technical support and send the unit in for repairs. It's a good idea to inquire about warranties or repair costs, especially because you may be able to spend less on a new model than to pay for shipping and repair.

Cable Issues. Another common reason you may not be able to make an internet connection is because your network cable is unplugged or it isn't firmly seated in the LAN port. Check the back of your desktop or the LAN port on your laptop and make sure the cable is connected. On most computers, if the network cable is inserted correctly, you will see a green light indicating an active connection. After you confirm the cable is secure and that you have an active connection, try your browser again.